Dear pet parents,

We are deeply sorry to hear that your purchase did not meet your expectations. Your satisfaction is our priority, and we regret any disappointment caused.
Before placing your order, please consider the color and size carefully. Ensuring the right fit for your pet's comfort is essential to us.
If you decide to initiate a return, our team is here to guide you through the process. Please feel free to contact our customer support for any assistance you may need.
Thank you for choosing us for your pet's needs, and we hope to have the opportunity to serve you better in the future.

Best regards,

SplootPuppy

30-Day Returns

We understand the importance of your satisfaction with our products. Therefore, we offer a 30-day return policy from the date you receive your order. If for any reason you are not entirely happy with your purchase, you may initiate a return within 30 days for a refund or exchange.
We kindly ask that you inspect your order upon delivery to ensure it is in good condition.

Return Conditions

• The item must be within the specified return period, typically 30 days from the date of purchase or delivery.

• The item must be in its original condition, unused, and in the same packaging as received. It should be free from any signs of wear, damage, or alteration.

• All original tags, labels, and accessories must be intact and included with the returned item.

• The return must be initiated following the store's designated return process, either through online forms, email, or direct communication with customer support.

Please note that failure to meet any of these return conditions may result in the rejection of the return request or partial refund. We reserve the right to refuse returns that do not comply with our policy or have been deemed ineligible for return.

Non-Returnable Items

Certain items are non-returnable and ineligible for refunds due to specific reasons. These include:

• Custom Products: Any product that has been personalized, custom-made, or specially tailored to your specifications cannot be returned for a refund or exchange. Customized items are unique and cannot be resold to other customers.

• Used Products: Items that have been used, altered, or show signs of wear are not eligible for return.

• Clearance or Final Sale Items: Products marked as "Clearance" or "Final Sale" are non-returnable and cannot be refunded or exchanged.

• Gift Cards and E-Gift Cards: Gift cards and e-gift cards are non-returnable and non-refundable.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us directly for immediate assistance. We may request pictures or videos of the item to support your claim. In such cases, we will arrange for an exchange or issue a full refund.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part, such as sending the wrong item or a defective product.

 

How To Return & Refund

To start a return, you can contact us at support@splootpuppy.com. (Please attach a picture or video of the item(s) showing its original packaging). If your return is accepted, we’ll send you the return address as well as a code that needs to mark on the package. Items sent back to us without first requesting a return will not be accepted.
The refund will be credited back to the original payment method within 7-10 days (the processing time depends on your payment method and bank). Original shipping fee & return shipping fee will not be refunded.