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Track Order

Keep Tabs on Your Order: Easily Monitor Your Package's Journey

You're just a few steps away from staying well-informed about your order's progress. We've got everything covered to ensure a hassle-free experience from the moment you place your order to its safe arrival at your doorstep. Here's how:

Step 1: Stay Tuned for Your Tracking Number
After we've processed your order (about 2 business days), we'll promptly send you an email containing your unique tracking number. If you haven't received this email, take a quick look in your SPAM folder โ€“ sometimes our messages end up there.

Step 2: Ready with Your Tracking Number? Let's Go!
If you've got your tracking number in hand, you're all set. Simply copy and paste it into the designated box on our tracking page. This will unlock real-time updates about your order's whereabouts and estimated delivery time.

Step 3: Need a Helping Hand? Reach Out to Us
Should you encounter any questions or need assistance, our dedicated customer service team is here to help. Feel free to connect with us at support@splootpuppy.com, and we'll be delighted to assist you further.

What to Do When Your Tracking Number Isn't Working

If the tracking number you've entered isn't providing any updates at the moment, there's no need to be concerned. We've got you covered, and here's what you should know:

Step 1: Relax, Your Order Is on the Way
Rest assured, your order has been shipped out as planned. The absence of tracking updates right now doesn't impact the progress of your delivery.

Step 2: Allow Time for Status Updates
In just a few days, you can expect to start seeing updates on the delivery status. Often, tracking numbers become active when the item has reached the destination country and starts moving through local logistics channels.

Step 3: Patience Pays Off
While we understand the excitement of wanting to track your order every step of the way, sometimes the tracking information takes a bit of time to catch up. Give it a little patience, and soon you'll have the updates you're looking for.